Refund & Return Policy

Effective Date: [16/02/2025]

At [Helicolife ], we strive to ensure you are completely satisfied with your purchase. If for any reason you’re not satisfied with your product, we offer the following refund and return options:

1. Returns

We accept returns on products within [insert time frame, e.g., 30 days] from the date of purchase, subject to the following conditions:

  • The product must be unused, in its original packaging, and in resalable condition.
  • The product must be accompanied by a receipt or proof of purchase.
  • Certain products (e.g., perishable items, personalized goods, or clearance items) may not be eligible for return. Please check the product description for details.

To initiate a return, please contact our customer service team at [insert contact email] or [insert phone number] with the following information:

  • Order number
  • Reason for return
  • Product details

2. Refunds

Once your return is approved, we will process a refund to the original payment method within [insert time frame, e.g., 7-10 business days]. Please note that shipping fees are non-refundable, unless the product was defective or an error occurred on our part.

Refunds may be issued for the full purchase price of the product, excluding any shipping or handling fees, unless otherwise specified.

3. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process above and note your desired exchange in the return request. Exchanges are subject to product availability.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within [insert time frame, e.g., 48 hours] of receiving the item. We will assist you in returning or replacing the product at no additional cost.

5. How to Return Your Product

Once your return request is approved, please follow these steps:

  1. Pack the item securely in its original packaging.
  2. Include a copy of the receipt or proof of purchase.
  3. Send the package to the following address: [Insert return address]
  4. Please keep a tracking number for your return shipment to ensure it is received.

Customers are responsible for the cost of return shipping unless the item is defective or an error was made by us.

6. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Personalized or customized products
  • Digital products or downloadable content
  • Gift cards
  • Perishable goods (e.g., food or flowers)
  • Final sale or clearance items

7. Late or Missing Refunds

If you haven’t received a refund after the stated processing time, please check your bank account again. It may take some time before your refund is officially posted due to processing times at your financial institution.

If you’ve done this and still have not received your refund, please contact us at [9130563381].